Post by account_disabled on Dec 4, 2023 9:34:17 GMT
The preference between human relations and Artificial Intelligence varies depending on the sector, humans are predominant in health, and depending on the stages of the purchasing journey, humans are preferred for after-sales service and complaints for all sectors.
In Customer Relations, Humans therefore remain privileged, even if Artificial Intelligence and human relations complement each other more than they oppose each other: 51% Buy Bulk SMS Service of French people prefer to have only human contact, 47% prefer to alternate (and especially young people aged 15-34).
Virtual assistants limited to basic tasks The use of virtual assistants is appreciated for their speed, savings and ease of use, while humans remain central to relationships, personalization of relationships and trust. As much as the search for information can be easily carried out by technological tools, humans seem essential when it comes to managing complex relationships requiring understanding (such as after-sales service), support and assistance. empathy, or when it comes to subjects as personal as health.
In Customer Relations, Humans therefore remain privileged, even if Artificial Intelligence and human relations complement each other more than they oppose each other: 51% Buy Bulk SMS Service of French people prefer to have only human contact, 47% prefer to alternate (and especially young people aged 15-34).
Virtual assistants limited to basic tasks The use of virtual assistants is appreciated for their speed, savings and ease of use, while humans remain central to relationships, personalization of relationships and trust. As much as the search for information can be easily carried out by technological tools, humans seem essential when it comes to managing complex relationships requiring understanding (such as after-sales service), support and assistance. empathy, or when it comes to subjects as personal as health.